Effective Date: July 31,2024

Introduction

Welcome to Convergent Capital, LLC’s A2P (Application-to-Person) Messaging Services. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our A2P messaging services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the A2P messaging services.

Information We Collect

We may collect and process the following types of information:

1. Personal Information

  • Contact Information: Name, phone number, and email address.
  • User Identifiers: Usernames or other unique identifiers.

2. Non-Personal Information

  • Usage Data: Information about your interactions with our services, including message logs, delivery reports, and interaction times.
  • Technical Data: IP address, device type, operating system, and browser type.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Service Delivery: To send messages, provide customer support, and improve service quality.
  • Communication: To communicate with you regarding your account, transactions, and updates.
  • Analytics and Improvements: To understand how our services are used, improve our services, and develop new features.
  • Compliance: To comply with legal obligations and protect our rights.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personal information except as described below:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our services and conducting our business.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the information you provide to us, please be aware that no security measures are perfect or impenetrable and we cannot guarantee the security of your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Convergent Capital Group
1395 Brickell Avenue, Suite 800
Miami, FL 33131
(800) 750-9860

By using our A2P messaging services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your information as described.

OPT IN CONSENT: By submitting your phone number, you are authorizing us to send you text messages and notifications. Message/data rates apply. Reply STOP to unsubscribe to a message sent from us.

https://help.twilio.com/articles/11847054539547-A2P-10DLC-Campaign-Approval-Requirements